1. Who We Are

Buddy Kitchens Urb. Lago Jardín 1, complejo Terracce 31 Torrevieja, Alicante, Spain 03186 📧 info@buddykitchens.es Buddy Kitchens is committed to safeguarding the privacy of its customers and users in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD). ⸻

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Identity details: full name
• Contact details: email address, phone number, postal address
• Transaction data: order and payment information
• Browsing data: IP address, browser type, operating system
• Any other information voluntarily provided through website forms

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3. Purposes of Data Processing

Personal data is processed for the following purposes:

• To manage and process orders and service requests
• To provide customer support and assistance
• To send commercial and promotional communications (with prior consent)
• To analyse usage and improve our services and customer experience
• To comply with legal and regulatory obligations

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4. Legal Grounds for Processing

The lawful bases for processing your personal data include:

• Performance of a contract
• Explicit consent provided by the data subject
• Compliance with legal obligations
• Legitimate interest of the controller, provided such interests do not override your rights and freedoms

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5. Data Sharing and Recipients

Your data may be shared with third parties only in the following circumstances:

• Logistics and delivery providers for order fulfilment
• Financial institutions for payment processing
• Technology service providers for website maintenance and development
• Competent public authorities where legally required

All third parties are required to comply with data protection regulations and have signed data processing agreements where applicable. ⸻

6. Data Retention

Personal data will be retained for as long as necessary to fulfil the purposes for which it was collected, and in compliance with applicable legal requirements:

• Order and invoicing data: up to 5 years
• Marketing data: until consent is withdrawn
• Enquiries through contact forms: up to 1 year

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7. Your Rights

You have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request the erasure of your data (“right to be forgotten”)
• Request restriction of processing
• Object to the processing of your data
• Request data portability

To exercise these rights, please contact us at info@buddykitchens.es, including a copy of your identification document. ⸻

8. Data Security

Buddy Kitchens implements appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, loss, or disclosure, in accordance with the current state of technology and the nature of the data processed. ⸻

9. Use of Cookies

Our website uses cookies to:

• Ensure proper website functionality
• Analyse traffic and user behaviour
• Personalise content and advertising

Users can configure their browsers to accept, refuse, or delete cookies. For further information, please refer to our Cookie Policy. ⸻

10. Changes to the Privacy Policy

Buddy Kitchens reserves the right to modify this privacy policy at any time in order to reflect legal changes or operational needs. Any modifications will be published on this page and will become effective from the time of posting. ⸻

11. Use of Project Images and Videos

Buddy Kitchens reserves the right to use photographs and videos of completed client projects (including kitchen installations and interior designs) for promotional and marketing purposes, such as publication on our website, social media channels, catalogues, or other advertising platforms. This use is based on the company’s legitimate interest in showcasing its portfolio. However, clients may object to this use at any time by sending a written request to info@buddykitchens.es. In such cases, Buddy Kitchens will fully respect the client’s decision and refrain from using the related material.